Shipping Destinations

We ship to:

• Egypt
• MENA region: UAE, KSA, Qatar, Kuwait, Bahrain, Oman
• Worldwide (Europe, USA, Asia, and more)

Shipping Times

• Egypt: 2-5 business days
• International: 7-14 business days

Delays may occur due to customs or public holidays.

Shipping Partners

• Bosta - Egypt domestic deliveries
• Khazenly - fulfillment and logistics

International Duties & Taxes

Customs fees, VAT, and import duties are paid by the customer according to their country's regulations.

Tracking

You will receive a confirmation email with tracking details once your order is shipped.

We want you to be fully satisfied with your purchase. If you need to return or exchange your order, please review our guidelines:

Eligibility

• Returns within 14 days of receiving the order
• Items must be unused, unwashed, and in original packaging
• Proof of purchase required
• Shipping fees are non-refundable

Non-Returnable Items

For hygiene and safety, certain categories cannot be returned:

• Swimwear
• Lingerie
• Accessories
• Cosmetics or personal care items
• Sale or final-clearance products

Exchange Policy

Exchanges are allowed for:

• Size changes
• Color changes
• Defective or damaged items

Refunds

• Refunds are issued to the original payment method or store credit
• Once the item is inspected and approved, the refund is processed within 7-14 business days

How to Request a Return

Contact us at:

• Email: support@padi-mena.com
• Phone: +20 100 338 4848
• Hours: Sunday - Thursday, 10 AM - 6 PM (Egypt Time)

Disclaimer

Padi MENA is not responsible for:

• Delays caused by courier services or customs
• Color variations due to screen differences
• Misuse or improper handling of products

All product information is provided for general guidance only. We reserve the right to update pricing, policies, or product details without notice.