Refund policy

We want you to be fully satisfied with your purchase. If you need to return or exchange your order, please review the guidelines below.

Eligibility

• Returns are accepted within 14 days of receiving the order.
• Items must be unused, unwashed, and in their original packaging.
• Proof of purchase is required.
• Shipping fees are non-refundable.

Non-Returnable Items

For hygiene and safety reasons, the following categories cannot be returned:

• Swimwear
• Lingerie
• Accessories
• Cosmetics or personal care items
• Sale or final-clearance products

Exchange Policy

Exchanges are allowed for the following cases:

• Size changes
• Color changes
• Defective or damaged items

Refunds

• Refunds are issued to the original payment method or as store credit.
• Once the returned item is inspected and approved, refunds are processed within 7–14 business days.

How to Request a Return

To initiate a return or exchange, please contact us using the details below:

Email: support@padi-mena.com
Phone: +20 100 338 4848
Sunday – Thursday, 10 AM – 6 PM (Egypt Time)

Disclaimer

• Delays caused by courier services or customs authorities.
• Color variations due to screen or device differences.
• Misuse or improper handling of products.

All product information is provided for general guidance only. We reserve the right to update pricing, policies, or product details without prior notice.